• 05 Sep 2008 /  Rants No Comments

    So we have one of those “rewards” credit cards like I’m sure 143% of you do. Since it’s free money, we use the card for most purchases and get a not insignificant amount of “reward” back. It used to be nice and simple. Every year our friendly banking conglomerate would send us a check with whatever we had earned. It was an easy to understand 1% thing. Spend $100 get a buck back! And we didn’t have to do anything to make it happen. How could it go wrong?

    Well, here’s how.

    A couple of years ago they changed it. Now, instead of cash, we get “reward points”. 1 point for every dollar spent. You can use 2500 of these points to get a $25 gift card to various merchants, or even a $25 check. So, on the face of it everything looks OK. It’s still the same rate of return, they’ve just abstracted the idea of “dollars” to “points”. I’m sure this is a multi-step plan to slowly increase the number of points it takes to get a dollar, but that hasn’t happened yet, so I’ll save that rant.

    Anyway, there is a bit more hassle involved since instead of just sending us a check every year, we have to go through the web site and cash in our points. Not a huge deal, but here’s where it gets dysfunctional. I just cashed in our points, we had 74,000ish points accrued, which if you do the math, works out to 29 $25 gift cards or checks with some points left. Not seeing the benefit of committing to any particular gift card when there is cash as an option, I took the check route. And you know what they’re going to do? Do you? I bet you can guess.

    They’re going to send us 29 individual $25 checks. I know because they did it last time. Anyone want to bet if they optimized this process enough to not send us 29 checks in 29 separate envelopes?

    UPDATE

    Well blow me down, corporate America is not completely brain dead. It seems that someone realized what was going on and fixed the insanity. I receive a single check for the entire amount. Sorry to disappoint you.

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    Posted by Mike @ 6:32 pm

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